Return & Refund Policy
At Fittline, we are committed to providing high-quality gym equipment and ensuring customer satisfaction. This Return & Refund Policy explains your rights and how returns and refunds are handled.
1. Eligibility for Returns
You may request a return if:
- The product is defective, damaged, or not as described.
- The request is made within 7 calendar days of receiving the product.
Note: For hygiene or safety reasons, certain products (e.g., fitness accessories used or opened) may not be eligible for return.
2. How to Initiate a Return
To return a product:
- Contact us via:
📧 Email: info@fittline.com
📞 Phone: +971 XXXXXXXX - Provide your order number, product details, and reason for return.
- Our team will review your request and provide instructions for return shipping.
3. Condition of Returned Items
- Products must be unused, in original packaging, and include all accessories, manuals, and warranty cards.
- Returns that do not meet these conditions may be rejected or incur restocking fees.
4. Refund Process
- Once your return is received and inspected, we will notify you about the approval of your refund.
- Refunds will be issued using the original payment method within 7–14 business days.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
5. Exchanges
- If you wish to exchange a product for the same item or a different item, please contact us.
- Exchanges are subject to availability of the replacement product.
6. Damaged or Faulty Items
- If the product arrives damaged or defective, contact us immediately with photos.
- Fittline will arrange a full refund or replacement at no additional cost to you.
7. Shipping Returns
- Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect.
- We recommend using a trackable shipping service to ensure the product reaches us safely.
8. Contact Us
For any questions regarding returns or refunds:
📧 Email: info@fittline.com
📞 Phone: +971 XXXXXXXX